Frequently Asked Questions

Your Digital COVID-19 Vaccine Record is an electronic vaccination record drawn from the data stored in the California immunization registry. The digital record shows the same information as your paper CDC vaccine card: your name, date of birth, vaccination dates and type of vaccine you received. The digital record also includes a QR code that when scanned by a SMART Health Card reader will display to the reader your name, date of birth, vaccine dates and vaccine type. The QR code also confirms the vaccine record as an official record of the state of California.

The Digital COVID-19 Vaccine Record portal draws COVID-19 records from California’s immunization systems. Enter your name, date of birth, and an email or mobile phone number associated with your vaccination record, then create a four-digit PIN. If the information you submitted matches the official record, you will receive a text or email with a link to your Digital COVID-19 Vaccine Record. Enter the PIN you created to view the record.

When your vaccination record is found, you will receive a link delivered to the email or mobile phone number associated with the vaccination record. After entering your four-digit PIN, you will see your COVID-19 vaccination information including your name, date of birth, vaccination date(s), and vaccine manufacturer. You will also receive a scannable QR code confirming your vaccine record is authentic.

When your vaccination record is found, you will receive a link delivered to the email or mobile phone number associated with the vaccination record. You have 24 hours to access the link and enter your four-digit PIN to retrieve your Digital COVID-19 Vaccine Record. Once saved to the phone or in an app, your digital vaccine record does not expire. If your link to retrieve your record expires, you can start over at Digital COVID-19 Vaccine Record.

If the information you submitted does not return a link, you can re-enter your information making sure to use an email or phone associated with your vaccine record, and double check that your name and birthdate are correct. If your record still isn’t found, you may need to correct or update your immunization record. Contact your provider to update your record or follow the troubleshooting tips at cdph.ca.gov/covidvaccinerecord. If you received your vaccinations from a federal agency (e.g., Department of Defense, Indian Health Services, or Veterans Affairs), you will need to reach out to those agencies for assistance with your vaccination.

If the information on your digital vaccine record is not correct, for instance missing a dose or the wrong dates or brand, you may need to correct or update your immunization record. Contact your provider to update your record or follow the troubleshooting tips at cdph.ca.gov/covidvaccinerecord.

If you are a parent or guardian and have created multiple appointments with a single phone number or email, enter the requests one at a time to receive separate links for each vaccine record.

Yes. Filling out the form on the portal does not provide instant access to your vaccine record. The link to the vaccine record requires a PIN that you create and is sent only to the mobile phone or email that is associated with your immunization record.

The QR code is a SMART Health Card, a secure copy of your vaccination record. More information is at https://smarthealth.cards. To protect your privacy, the QR code can only be scanned and read by a SMART Health Card-compliant device.

Your Digital COVID-19 Vaccine Record shows the same information as your paper CDC vaccine card. You can ask organizations that will scan the QR code in your Digital COVID-19 Vaccine Record how they will use your data or if they will keep it. Only you can decide how and when to share your record.

The portal provides a digital copy of your vaccine record. If you’ve lost your paper vaccine card, you may print out your digital record and use it. If you lose your Digital COVID-19 Vaccine Record, you can start the process over at the Digital COVID-19 Vaccine Record portal.

No. You are not required to obtain a Digital COVID-19 Vaccine Record. It is an optional means to obtain your COVID-19 vaccine information, and is the digital version of your paper vaccine card. It is one of the options to show proof of vaccination. The State will not be implementing a mandatory passport system in California.

Please click here for more information about general COVID-19 vaccine record guidelines and standards in California.

Yes. You can save your digital vaccine record to Google Pay if you have Android version 5 and Google Play Services version 21.18 or above.

You can also take a screen shot of your Digital COVID-19 Vaccine Record and save it to your camera roll.

Yes. You can save your Digital COVID-19 Vaccine Record on your iPhone by taking a screenshot and saving to your camera roll.

Need more help?

For questions and other assistance, contact:

1-833-422-4255

M-F 8AM-8PM, Sa-Su 8AM-5PM

NOTE: We're unable to update your Digital COVID-19 Vaccine Record over the phone.