Frequently Asked Questions

Your Digital COVID-19 Vaccine Record is an electronic vaccination record drawn from the data stored in the California immunization registry. The digital record shows the same information as your paper CDC vaccine card: your name, date of birth, vaccination dates and type of vaccine you received. The digital record also includes a QR code that when scanned by a SMART Health Card reader will display to the reader your name, date of birth, vaccine dates and vaccine type. The QR code also confirms the vaccine record as an official record of the state of California.

When your vaccination record is found, you will receive a link delivered to the email or mobile phone number associated with the vaccination record. After entering your four-digit PIN, you will see your COVID-19 vaccination information including your name, date of birth, vaccination date(s), and vaccine manufacturer. You will also receive a scannable QR code confirming your vaccine record is authentic.

Yes. You can save your Digital COVID-19 Vaccine Record on your iPhone by taking a screenshot and saving to your camera roll.

Yes. You can save your digital vaccine record to Google Pay if you have Android version 5 and Google Play Services version 21.18 or above.

You can also screenshot your Digital COVID-19 Vaccine Record and save it to your camera roll.

Your digital vaccine record does not automatically update. If you receive an additional dose of the COVID-19 vaccine, you'll have to get a new QR code through the Digital COVID-19 Vaccine Record portal.

Clinics vary in the length of time it takes to submit dose information to the California Immunization Registry. We recommend waiting 14 days for your dose to show up in the system. If your record is still not located, you may submit a ticket for review through our Virtual Assistant.

Your vaccine provider submits your vaccination record to the California Immunization Registry, but they may have provided information that's incomplete. So, it's likely we have your record, but not your correct information. For instance:

  • Mobile phone number or email address was not included or does not match
  • Name is spelled differently
  • Date of birth does not match

To find your record, try re-entering your information with a different email or mobile number. If your record still isn’t found, contact your provider to update your vaccination record or request a review of your record through the Virtual Assistant. You'll be notified of our findings and remediation actions within 2-3 weeks.

If you received your vaccination from a federal agency (like the Department of Defense, Indian Health Services or Veterans Affairs), you will need to contact those agencies for assistance with your vaccination.

If the information on your digital vaccine record is incorrect e.g. missing dose, wrong dates or incorrect brand), you may need to correct or update your immunization record. You can contact your provider to update your record or submit a request through the Virtual Assistant. You will be notified of our findings and remediation actions within 2-3 weeks.

The Digital COVID-19 Vaccine Record portal draws COVID-19 records from California’s immunization systems. Enter your name, date of birth, and an email or mobile phone number associated with your vaccination record, then create a four-digit PIN. If the information you submitted matches the official record, you will receive a text or email with a link to your Digital COVID-19 Vaccine Record. Enter the PIN you created to view the record.

Yes. Filling out the form on the portal does not provide instant access to your vaccine record. The link to the vaccine record requires a PIN that you create and is sent only to the mobile phone or email that is associated with your immunization record.

The QR code is a SMART Health Card, a secure copy of your vaccination record. More information is at https://smarthealth.cards. To protect your privacy, the QR code can only be scanned and read by a SMART Health Card-compliant device.

Yes. You have 24 hours from the time you recieve the link to enter your four-digit PIN and access your Digital COVID-19 Vaccine Record. If you don't, the link to your digital record will expire, but you can start over and reset your pin at the DCVR portal .

If you can't remember your PIN, after 24 hours you can use the same process and create a new PIN.

NOTE: Once you've accessed your digital record and saved your QR code, it does not expire.

No. You are not required to obtain a Digital COVID-19 Vaccine Record. It is an optional means to obtain your COVID-19 vaccine information, and is the digital version of your paper vaccine card. It is one of the options to show proof of vaccination. The State will not be implementing a mandatory passport system in California.

Please click here for more information about general COVID-19 vaccine record guidelines and standards in California.

The portal provides a digital copy of your vaccine record. If you’ve lost your paper vaccine card, you may print out your digital record and use it. If you lose your Digital COVID-19 Vaccine Record, you can start the process over at the Digital COVID-19 Vaccine Record portal.

Your Digital COVID-19 Vaccine Record shows the same information as your paper CDC vaccine card. You can ask organizations that will scan the QR code in your Digital COVID-19 Vaccine Record how they will use your data or if they will keep it. Only you can decide how and when to share your record.

If you are a parent or guardian and have created multiple appointments with a single phone number or email, enter the requests one at a time to receive separate links for each vaccine record.

Need more help?

For questions and other assistance, contact:

1-833-422-4255

M-F 8AM-8PM, Sa-Su 8AM-5PM

NOTE: We're unable to update your Digital COVID-19 Vaccine Record over the phone.