Frequently Asked Questions

Your Digital COVID-19 Vaccine Record is an electronic vaccination record drawn from the data stored in the California immunization registry and is an official record of the state of California. The DCVR includes a QR code that (when scanned by a SMART Health Card reader) will display the same information as your paper CDC vaccine card: your name, date of birth, vaccination dates, and vaccine type.

You may also continue to use your CDC card as proof of vaccination in addition to other possible options such as a digital or physical proof of vaccination from your provider/pharmacy.

When your vaccination record is found, you will receive a link delivered to the email or mobile phone number associated with the vaccination record. * After entering your four-digit PIN, you will see your COVID-19 vaccination information including your name, date of birth, vaccination date(s), and vaccine manufacturer. You will also receive a scannable QR code confirming your vaccine record is authentic.

* Note: If you are an iPhone user, you may need to check the “Unknown Senders” message folder if your configuration includes it.

If you receive an Additional dose or Booster dose, it will not automatically reflect on your digital vaccine record. You will need to start over in the Digital COVID-19 Vaccine Record portal to retrieve a new QR code.

We recommend waiting 5 days for your new dose to show up in the California Immunization Registry.

To find your record, try re-entering your information with a different email or mobile number. If your record still isn’t found, contact your provider to update your vaccination record or request a review of your record through the
Virtual Assistant. You'll be notified of our findings and remediation actions within a week.

If the information on your digital vaccine record is incorrect (e.g., missing dose, wrong dates, or incorrect brand), you may need to correct or update your immunization record. You can contact your provider to update your record or submit a request through the Virtual Assistant . You will be notified of our findings and remediation actions within a week.

If we have record of your California vaccination but you also have vaccinations from outside of California, you may request to add those doses to the immunization registry through your provider or the Virtual Assistant.

If you do not have your CDC card, you may upload a digital record from another state or issuing pharmacy to the Virtual Assistant as proof of vaccination to request remediation.

  • Yes. For Android users, you can save your digital vaccine record to Google Pay with Android version 5 and Google Play Services version 21.18 or above.

    • Samsung users can also save their digital record to Samsung Pay by following the instructions below.

      • Step One: Download the CommonHealth app from the Google Play Store and follow instructions to access your digital record by scanning the QR code or uploading the previously saved image.
      • Step Two: Once you have access to your digital record within the CommonHealth app, click the “Add to Samsung Pay” link.
      • Step Three: Open Samsung Pay and click “Covid-19 Vaccine Pass” from the homepage.

  • For iPhone users, how you save your digital record depends on your operating system:

    • iOS 15.1 or later - Tap the "Add to Apple Wallet or Health" button on the QR code screen to save. You can also scan the QR code with your camera to save to your Apple Wallet or Health app.
    • iOS 15.0 - Tap the "Works with Apple Health" button on the QR code screen to save to the Health app.
    • iOS 14 or earlier - Take a screenshot or download the QR code as an image file.

Clinics vary in the length of time it takes to submit dose information to the California Immunization Registry. We recommend waiting 5 days for your dose to show up in the system. If your record is still not located, you may submit a ticket for review through our Virtual Assistant .

Your Digital COVID-19 Vaccine Record includes a SMART Health Card QR code which can be used as proof of vaccination in select states and countries outside the US. Check with local authorities to see if they accept the SMART Health Card as proof of vaccination.

Yes. You have 24 hours from the time you receive the link to enter your four-digit PIN and access your Digital COVID-19 Vaccine Record. If you don't, the link to your digital record will expire, but you can start over and reset your pin at the DCVR portal .

If you can't remember your PIN, after 24 hours you can use the same process and create a new PIN.

NOTE: Once you've accessed your digital record and saved your QR code, it does not expire.

If you are a parent or guardian and have created multiple appointments with a single phone number or email, enter the requests one at a time to receive separate links for each vaccine record.

When you request a review of your record through the Virtual Assistant , you will be asked to verify your identity. ID.me provides a secure digital identity verification to make sure you are you—and not someone pretending to be you.

Follow the steps to create an ID.me account or log in with an existing account. Once you have successfully verified your identity, you may complete your remediation request.

Yes. Filling out the form on the portal does not provide instant access to your digital vaccine record. The link to your digital record requires a PIN that you create and is sent only to the mobile number or email associated with your immunization record. To protect your privacy, the QR code on your digital record can only be scanned and read by a SMART Health Card-compliant device.

Need more help?

For other questions, contact:

1-833-422-4255

M-F 8AM-8PM, Sa-Su 8AM-5PM

NOTE: If you need to update or need help locating your DCVR, submit a request through the Virtual Assistant. We're unable to update your DCVR over the phone.